Easy Returns & Reverse Logistics
Doorstep return pickups, quality checks and exchanges that keep your customers coming back.
Pickup windowWithin 48 hours
Quality checkAt doorstep
ExchangeSwap in one visit
Starting at₹55
Why Choose Reverse Logistics
Doorstep Pickup
Customers schedule a return in two taps — no printing.
Doorstep QC
Agents verify product, tags and photos before pickup.
One-visit Exchange
Deliver the new item and collect the old one together.
Returns Analytics
See reasons, SKUs and costs to cut future returns.
Return Pickup Pricing
Per pickup, including fuel surcharge. GST extra.
| Option | Within City | Within State | Rest of India |
|---|---|---|---|
| Simple return | ₹55 | ₹72 | ₹95 |
| Return with doorstep QC | ₹75 | ₹92 | ₹118 |
| Exchange (deliver + pickup) | ₹98 | ₹125 | ₹160 |
How Returns Work
Return raised on your store or our portal.
Agent assigned with a 2-hour slot.
Photo-verified check against your rules.
Delivered to warehouse; refund triggered.
Frequently Asked Questions
How does a customer schedule a return pickup?
Through your store's returns page connected to our API, or on the Akon Quickship returns portal using the original AWB number.
What does doorstep quality check include?
The agent checks product, brand tags, serial number and photos against rules you set. Failed checks are not picked up.
When is the refund triggered?
You can trigger refunds on QC pass at the doorstep or after the item reaches your warehouse — your choice.
Ready to ship with Reverse Logistics?
Get an instant price or book a pickup in under two minutes.